If you’ve recently been referred to Inuvi for a health assessment as part of your insurance application, please read this short Guide. It tells you why the health assessment is required, what it involves, how your appointment is booked, and what you should do before and after your appointment.
As part of your insurance application your insurer requires further information about your current and past health.
To get this information, they’ve asked Invui to arrange a health assessment on their behalf. The health information we will collect will help your insurer make an informed decision about your application for life insurance.
If you decide not to proceed with the assessment, it’s likely that you won’t be able to continue with your insurance application.
The types of health assessment we do vary from person to person. It may involve a visit from one of our health practitioners or an appointment with a qualified doctor.
At the health assessment, you’re likely to be asked questions about your lifestyle, medical history, and your immediate family’s medical history. The health practitioner or doctor may also take physical measurements such as your height, weight, blood pressure and heart rate.
You may also be required to supply a blood, urine, or saliva sample, to measure things such as cholesterol, liver, and kidney function, and determine whether you smoke.
Some of our health assessments include an Electrocardiogram (ECG) which measures the heart’s rhythm.
Before your appointment, we’ll tell you what tests are required along with any specific requirements , for example, fasting.
No, your insurer will cover our charges for carrying out your health assessment.
Our health assessments usually take between last between 30 to 40 minutes.
If you need additional tests such as an Electrocardiogram (ECG, it may take a little longer.
If your health assessment is with one of our health practitioners, they will contact you directly to arrange a convenient date and time for your appointment.
If your health assessment is with a doctor, one of our Customer Service Advisors will contact you to discuss your availability and the most suitable location for your appointment. They will then manage your appointment booking for you.
Don’t worry if you forget, we will also send you text and email appointment reminders.
If you need to cancel or rearrange your appointment, please contact the health practitioner who arranged your appointment or contact our Customer Service Centre on 0118 467 0555 or email us at [email protected] at least 2 days before your appointment.
Our offices are open Monday to Friday between 8am and 5.30 pm.
You won’t need to undress at the health assessment, although you may need to remove or loosen clothing to allow the health Practitioner or doctor to take your blood pressure, any blood samples, and to carry out an Electrocardiogram if required.
Yes, you can bring an informal chaperone (for example, a friend or relative) with you to your appointment.
You will need to provide photographic ID such as a current driving license or passport.
To save time, please try to have with you details of:
Please make sure you follow any specific instructions you may have been given, for example, you may have been instructed to fast for specific blood tests.
Try to be as relaxed as possible prior to your appointment.
If you are required to provide a blood sample, drink plenty of water to improve hydration and enable a smoother blood draw. We suggest drinking at least a pint of water an hour before your appointment.
Gently exercising your arms and / soaking your hands in warm water just before your appointment can also help with a smoother blood draw, especially if you’ve experienced difficulties providing blood samples in the past.
Avoid drinking caffeine and alcohol and smoking immediately before your appointment, as these substances are known to raise blood pressure.
During your appointment our health practitioner or doctor will draw blood from a vein, usually from the arm or back of the hand, into one or more tubes. The number of tubes they use will depend on which blood tests you need to have.
You should let our health practitioner or doctor know if you:
In most cases we do not require customers to fast before giving a blood sample. But if fasting is required for your blood test, we will let you know how long you need to fast for.
It’s important that you take good care of yourself after giving a blood sample.
Our health practitioner or doctor will take your blood with the utmost of care, however sometimes a lump and/or bruising can appear, even if this hasn’t happened previously. Please don’t worry, these side effects are usually harmless and will go away in time.
To ease any discomfort and reduce the likelihood of any side effects we suggest the following 4 steps:
Step 1 – keep the dressing/plaster on your arm or hand clean, dry and in place for three to six hours.
Step 2 -avoid straining and lifting any heavy items with your arm or hand (e.g. exercise, sports, digging, ironing, and carrying heavy bags) during this time.
Step 3 – if bleeding occurs, apply firm pressure with your fingers, preferably using a clean cloth, directly over the puncture site and elevate your arm or hand until the bleeding stops.
Step 4 – if you experience any bruising, pain, discomfort, or swelling in your arm or hand, elevate it and place an ice pack (or a few ice cubes wrapped in a towel) over the area for 10 minutes.
You should seek medical advice if you experience:
If you’ve recently been referred to Inuvi to have a blood sample taken by one of our health practitioners, please read this short Guide. It tells you why the sample is required, what it involves, how your appointment is booked, and what you should do before and after your appointment.
As part of the service they provide your health and wellbeing provider requires you to have a blood sample taken.
They have asked Inuvi to arrange an appointment for one of our experienced health practitioners to visit you to take the blood sample. Once taken, your sample will be sent to a laboratory for testing and the results returned securely to your provider.
During your appointment one of our health practitioners will draw blood from a vein, usually from the arm or back of the hand, into one or more tubes. The number of tubes they use will depend on which blood tests you need to have.
Depending on the tests you require, you may also need to provide a urine, stool, or saliva sample.
Before your appointment, we’ll tell you what samples we’ll be collecting along with any specific requirements, for example, fasting.
The appointment will usually last between 10 to 15 minutes, although this may vary depending on the test(s) your provider has requested.
We will discuss this with you when we book your appointment.
One of our health practitioners, will contact you directly to arrange a convenient date and time for your appointment.
Don’t worry if you forget, we will also send you text and email appointment reminders.
If you need to cancel or rearrange your appointment, please contact the health practitioner who arranged your appointment or contact our Customer Service Centre on 0118 403 2414 or email us at [email protected] at least 3 days before your appointment.
Our offices are open Monday to Friday between 8am and 5.30 pm.
Please note – you may incur a charge from your provider for short notice cancellations, or not attending your appointment, so please try to give at least 3 days’ notice to cancel or reschedule your appointment.
Yes, you can bring an informal chaperone (for example, a friend or relative) with you to your appointment.
Please make sure you follow any specific instructions you may have been given; for example, you may have been instructed to fast for specific blood tests
Try to be as relaxed as possible prior to your appointment.
Try to drink plenty of water to improve hydration and enable a smoother blood draw. We suggest drinking at least a pint of water an hour before your appointment.
Gently exercising your arms and / soaking your hands in warm water just before your appointment can also help with a smoother blood draw, especially if you’ve experienced difficulties providing blood samples in the past.
Avoid drinking caffeine and alcohol and smoking immediately before your appointment.
Your health and wellbeing provider will advise if you need to fast before giving a blood sample. Please follow an specific instructions they send you.
You should let our health practitioner know if you:
It’s important that you take good care of yourself after giving a blood sample.
Our health practitioner or doctor will take your blood with the utmost of care, however sometimes a lump and/or bruising can appear, even if this hasn’t happened previously. Please don’t worry, these side effects are usually harmless and will go away in time.
To ease any discomfort and reduce the likelihood of any side effects we suggest the following 4 steps:
Step 1 – keep the dressing/plaster on your arm or hand clean, dry and in place for three to six hours.
Step 2 -avoid straining and lifting any heavy items with your arm or hand (e.g. exercise, sports, digging, ironing, and carrying heavy bags) during this time.
Step 3 – if bleeding occurs, apply firm pressure with your fingers, preferably using a clean cloth, directly over the puncture site and elevate your arm or hand until the bleeding stops.
Step 4 – if you experience any bruising, pain, discomfort, or swelling in your arm or hand, elevate it and place an ice pack (or a few ice cubes wrapped in a towel) over the area for 10 minutes.
You should seek medical advice if you experience:
Our health practitioners include NMC registered nurses, GMC registered doctors and expert phlebotomists.
Inuvi is also registered with the Care Quality Commission.
Inuvi is registered with the Information Commissioner and store all the data we collect in accordance with the latest Data Protection Legislation.
All the information we obtain during your appointment will be treated confidentially and returned securely to the provider who requested the appointment. To find out more, please see our privacy statement.
At Inuvi we strive to continuously improve the customer service we provide and value your opinion on your recent experience with Inuvi.
Your feedback is crucial in helping us enhance the quality of the services we provide. To provide feedback, please email us at [email protected]
Rearranging your health assessment
If you need to cancel or rearrange your appointment, please contact the health practitioner who arranged your appointment or contact our Customer Service Centre on 0118 467 0555 or email us at [email protected] at least 2 days before your appointment.
Rearranging your blood test appointment
f you need to cancel or rearrange your appointment, please contact the health practitioner who arranged your appointment or contact our Customer Service Centre on 0118 403 2414 or email us at [email protected] at least 3 days before your appointment.
General enquiries
Email – [email protected]
Phone – 0118 467 0555
Our offices are open Monday to Friday between 8am and 5.30 pm.